Crew Acceptable Use Policy

DRAFT — not legal advice. Must be reviewed by a qualified Ghanaian lawyer before use with real customers or payments, and by a US lawyer before the planned Wyoming company takes over.

• Document: acceptable-use-policy
• Version: 1.0
• Effective date: 2026-11-13

Summary in plain language

Build real, honest things. Do not use Crew for anything illegal where you or your users are, for scams, or to pretend to be another person or brand. No malware, spam, hate or harassment. Adult content, gambling and money schemes have strict limits. Respect other people's work. Only test the security of your own apps. If you break these rules we may warn you, stop a build, take an app offline or close your account.

1. Who this applies to

This policy is part of the Terms of Service. It applies to you, to anyone you invite to a project, and to every app or site Crew builds or hosts for you.

Crew's own checks also apply these rules. Crew may refuse a request that breaks them, and say why.

You must also follow the usage policies of the AI providers Crew uses, such as Anthropic's Usage Policy. Crew cannot build what they forbid.

These rules apply wherever you are. The laws named below are examples: Ghana's, because Crew is run from Ghana today, and others where they help. The law where you and your users are applies as well.

2. Illegal businesses and content

Do not use Crew to build, promote or run anything illegal where you are, where your users are, or where Crew is run from. For example:

• selling drugs, weapons, counterfeit goods, stolen goods or wildlife products;
• fraud or money laundering, such as Ghana's Criminal Offences Act, 1960 (Act 29) and Anti-Money Laundering Act, 2020 (Act 1044) prohibit;
• unlicensed services that need a licence, such as pharmacy, financial or medical services;
• trade with people, companies or countries under sanctions that apply to you or to us;
• content that sexually exploits children. We report it to the authorities at once.

3. Scams, phishing and impersonation

Crew has a firm rule: no fake brands. Do not:

• copy or imitate a real company, government body, bank, mobile money service or person, including its name, logo, design or web address;
• build login pages, forms or flows that collect passwords, PINs, card or mobile money details under false pretences;
• create fake reviews, fake receipts, fake records or fake certificates presented as real;
• make false claims about prizes, jobs, loans, visas or investments;
• pretend that an AI or a bot is a real person, where that would mislead people.

You may build a site for a brand you own or are authorised to represent. We may ask you to prove it.

4. Malware and attacks

Do not build or host:

• viruses, ransomware, spyware, stalkerware or other malicious code;
• tools for breaking into systems you do not own;
• cryptocurrency mining that uses visitors' devices without clear consent;
• anything that attacks or overloads other systems, including ours.

Most countries make these acts crimes, such as Ghana's Cybersecurity Act, 2020 (Act 1038).

5. Spam and abuse of messages

• Do not send messages people did not agree to receive, by email, SMS, WhatsApp or push.
• Do not use an app's SMS or one-time-code features to send bulk messages, or to inflate SMS traffic ("SMS pumping").
• Give people an easy way to stop messages.
• Follow the messaging and anti-spam laws where your recipients are, such as Ghana's Electronic Communications Act, 2008 (Act 775) and the National Communications Authority's rules, or the EU's and UK's rules on electronic marketing.

6. Hate, harassment and harm

Do not build anything that:

• attacks or threatens people because of their race, ethnicity, tribe, religion, sex, disability, or other protected characteristic;
• harasses, bullies, threatens or doxxes (publishes private details of) a person;
• encourages violence, terrorism, self-harm or suicide;
• shares intimate images of anyone without their consent.

7. Adult content

• Crew does not build pornographic or sexually explicit sites or apps.
• Sexual health education, art and similar content may be allowed if it is lawful, labelled, and not aimed at children. Ask us first.

Lawyer question: what do Ghanaian and US law say about adult content online, and should Crew ban it entirely?

8. Gambling, lending and financial schemes

• Gambling: no betting, lottery or casino apps unless you hold a licence from the gambling regulator in every country where your users are, such as the Gaming Commission of Ghana under the Gaming Act, 2006 (Act 721), and show it to us first.
• Investment schemes: no pyramid, Ponzi or "double your money" schemes. No unlicensed investment, savings, crypto or forex schemes. Securities laws apply, such as Ghana's Securities Industry Act, 2016 (Act 929).
• Lending and payments: no unlicensed lending, money transfer or e-money services. Payment and banking laws apply, such as Ghana's Payment Systems and Services Act, 2019 (Act 987) and the Bank of Ghana's rules.

9. Respect other people's rights

• Do not copy text, images, music, video, software or designs you do not have the right to use. Copyright and trade mark laws protect them, such as Ghana's Copyright Act, 2005 (Act 690) and Trade Marks Act, 2004 (Act 664).
• Do not collect personal data without a lawful reason and a clear privacy notice. Follow the data protection law where you and your users are, such as Ghana's Data Protection Act, 2012 (Act 843) or the GDPR. Use the end-user privacy template.
• Do not collect sensitive data, such as health, religion or children's data, unless you have checked the law and Crew has agreed the app is set up for it.

10. Abuse of payments

• Do not use stolen cards or accounts.
• Do not make chargebacks for credits you used.
• Do not create several accounts to get extra trials.
• Do not use Crew to take payments for anything this policy forbids.

11. Security testing

• You may test the security of your own apps hosted on Crew, without harming other apps or Crew itself.
• Do not run load tests or scans at a level that could affect other people. Ask us first for anything large.
• Do not test Crew's own systems, other users' apps, or our providers, unless we agree in writing.
• If you find a weakness in Crew, tell us privately at [security@crew domain]. We will not take action against good-faith reports that follow these rules.

12. Fair use of the service

• Do not overload the service, get around limits, or share accounts to avoid paying.
• Do not try to make Crew's AI agents break these rules or reveal secrets.
• Do not use voice features to copy another person's voice, or to record someone without their consent.
• Do not resell Crew without our written agreement.

13. What we do when the rules are broken

We aim to be fair and proportionate. Depending on how serious it is, we may:

1. refuse a request, and explain which rule it breaks;
2. warn you, and give you time to fix the problem;
3. stop a build or take down part of an app;
4. suspend an app, a project or your account while we investigate;
5. close your account, for serious or repeated breaches;
6. report illegal activity to the police or a regulator, where the law requires or allows.

We act at once, without warning, when there is a risk of serious harm, such as a scam, malware, or child sexual abuse material.

Work stopped because a request broke these rules is charged for the work done. A refusal that Crew itself caused is not charged. The Terms of Service, section 4.2, say how.

You can ask us to review a decision by contacting [legal@crew domain], or by appealing in the app when a live site is refused or taken down. A person will look at it.

14. Reporting abuse

To report a site or app built on Crew that breaks these rules, use "Report this site" at the foot of every live site, or write to [abuse@crew domain]. Include the web address and what you saw.